Refund policy

Refund, Return & Exchange Policy 

Last updated: September 18, 2026

We want you to have a smooth shopping experience. Please read the following policy before placing an order.

1. Returns & Exchanges

Returns or exchanges are accepted only if the product received is:

- Physically damaged - Incorrect or wrong product - Missing from the order

The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

We do not accept returns or exchanges due to size issues or incorrect size selection. Please check our size chart carefully before placing your order.

2. Return/Exchange Request

For damaged, incorrect, or missing products, please contact us as soon as possible after delivery.

A complete, unedited 360° unboxing video showing the sealed package and product is recommended. If you do not have an unboxing video, we may request clear photos or videos of the package and product to verify the issue.

Once your request is approved, we will arrange a return pickup where available.

For exchanges, the replacement product will generally be dispatched within 5 days after we receive and verify the returned product, subject to availability.

If a replacement is unavailable, a refund will be processed instead.

3. Return Shipping

For approved returns or exchanges caused by a damaged, incorrect, or missing product, we will bear the applicable return shipping cost.

If our courier partner cannot provide a return pickup, you may be asked to send the product through India Post after receiving approval from our customer support team. We will reimburse return shipping costs up to ₹100 per order, subject to applicable conditions.

4. Refunds

Refunds will be processed after we receive and verify the returned product.

For multiple-item orders, if only one product is returned, the refund will generally be limited to the selling price of that product.

If the complete order is returned, the applicable order amount will be refunded.

Any discount or promotional offer applied to the order may be recalculated based on the products retained. If the revised order no longer qualifies for an offer, the applicable amount may be deducted from the refund.

Refunds are generally processed within 10 days of receiving and approving the returned product.

The refund will be made to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we may contact you and offer an alternative product or a refund for the unavailable item.

6. Customer Support

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

For return, exchange, or refund assistance, contact us through:

Email: zedokestore@gmail.com

 WhatsApp: 8281084879 Please

provide your name, phone number, and order number when contacting us.

 We reserve the right to refuse or restrict returns or exchanges where we reasonably believe the return policy is being misused or abused.